Frequently asked questions
If a question is not covered here, please feel free to reach out to firstname.lastname@example.org
How can tape store data?
A roll contains scannable codes that work like barcodes. Scanning a unique code on the tape automatically opens a 'container' in the cloud. That container stores anything you wish to upload and functions like a Google Shared Drive. When anybody scans the tape, the unique code acts like a key to unlock the container and allows the user to see the information tagged to that unique label.
How could I use this?
Think about how you use a Sticky Note - tagging simple information to places. BitRip is a ruggedized, digital version of a sticky note - allowing uploaded photos, video links, and audio messages instead of just a few written words. And this information can be manipulated from anywhere since it's all in the cloud. When you purchase the code, it's yours forever - meaning the code is reusable in physical form or photocopied form.
How much data can be stored on a single code or sticker?
Since all the information is cloud-based, there is no limit. One sticker can be an unlimited stream of attachments.
Where is the data stored?
BitRip uses Google Firebase for storage which is FedRAMP compliant.
Does the digital pattern on each tape ever duplicate?
No. Every code is 100% unique.
What's the pricing structure look like?
Pay for the tape, the mobile app is completely free. If you want more advanced features beyond the mobile app, try out Desktop Pro for 30 days free. After 30 days of free trial, Desktop Pro is $45 per user per month. But even if you cancel, all your data seamlessly transfers over to the free mobile app, so you have nothing to lose by signing up for Desktop Pro!
Does the GPS location feature actively track?
No. It's passive tracking. It updates only when the tape is scanned.
How much tape is required to successfully scan?
For perforated labels, as long as you tear a complete label, it will scan. For tape, there is a small gap between each code (one code includes 9 vertical lines). Provided you include at least one code, the tape will scan.
What happens when a label goes missing? Is the data on it lost?
No. Since the data is on the cloud, it's never lost. If a label goes missing, you can retrieve it from your digital library and paste it onto a new label.
How does Desktop Pro differ from Mobile Apps?
Desktop is a web-based platform built for project managers. It allows users to build organizations to share labels rapidly and manage permission levels for each label. It allows pre-built digital labels which can then be 'linked' to physical labels at a later time. It also allows users to import data from CSV files to build large volumes of labels upfront, and then export this data later. Finally, it lets you see which labels have been scanned (or not scanned) within a given window of time.
Can I customize who can scan my labels?
Yes. You can choose who can scan and interact with information on your labels. Anyone outside this circle will be blocked.
Can I scan labels with the regular camera, or do I need the app?
You need the app to scan the labels. The regular camera will not pick up this proprietary code.
Is this QR code? If not, what's the difference?
Similar but different. QR code is hardwired to a digital address. You have to preconfigure an address (i.e., website), convert it to a QR code, and print (i.e., there's a lot of time-consuming setup). BitRip removes all that setup. Each sticker is an open storage container that can hold whatever you want, whenever you want. It's QR Code that's built for 'on-the-go' operations. Just Rip, Stick, Scan, and Upload. Also - a BitRip label can be long or short, so it can wrap around stuff! Open this table to see an overview of the differences between QR Code and BitRip.
What's the usual path forward to adopt this product?
Purchase a starter roll for a flat fee of $40, reach out to email@example.com for a free 20-min run-through. Use the free mobile app, and try out the Desktop Pro for 30 days at no charge. This allows you to test out the full functionality without committing to anything. And we don't ask for your credit card - so no automatic charging if you forget to cancel.